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Fusion Homes Captures Coveted Tarion Award for Customer Service Excellence an Unprecedented Fifth Time

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GUELPH, ON, APRIL 17, 2014 – Fusion Homes has just been named Ontario Builder of the Year in the Large Volume Builder category (more than 100 possessions per year) by Tarion Warranty Corporation. The Tarion Awards of Excellence recognize Ontario new home builders based solely on their customer service delivery. Fusion is the only builder to capture this coveted award five times in the low-rise division.

“Customer satisfaction is always our highest priority. Putting people first is behind every aspect of the Fusion Homes experience. That mindset drives our home and community design process and forms the foundation of how every client will be treated from the moment they walk into one of our sales centres, during construction and after they move-in,” says Fusion Homes Chief Executive Officer Lee Piccoli.

“I’d like to thank each member of the Fusion team, as this award is a reflection of their relentless commitment to providing clients with a high-quality product and an exceptional customer service. The support of our industry partners – including land developers, trades, suppliers and financial institutions, has also played a major role in our ongoing success. The dedication of our team members and partners is the reason we have never missed a closing date, never compromise on quality, and why we continue to exceed client expectations.

“The Tarion Award is determined by home buyers, so therefore is the most highly-valued award in the new home industry. Our thanks go out to our homeowners for your faith in us. We will continue to build communities that evolve into a place where strangers become neighbours and become part of the growing Fusion family,” Piccoli says.

Fusion holds the distinction of being a seven-time finalist. In addition to this year’s win, the company was honoured with the Tarion Award in 2008, 2010, 2012 and 2013, and was also a finalist in 2005 and 2011.

Results were tabulated by Crunch Research in partnership with Harris Decima. Winners were determined based on the results of a comprehensive survey sent to almost 46,800 Ontario homeowners who took possession of a new home between October 1, 2012 and September 30, 2013. More than 6,400 survey responses were received, representing 14 per cent of consumers who bought a new home in Ontario during that time.

Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship beginning with the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.

“A home is the largest purchase most people will make in their lifetime, and to have an attentive and responsive builder is paramount in making this experience a positive one for all those involved,” said Howard Bogach, Tarion President and CEO of Tarion Warranty Corporation. “Congratulations to all recipients and finalists for being leaders in customer service.”

The Honourable Tracy MacCharles, Minister of Consumer Services, provided the following remarks on the outstanding accomplishments in customer service:  “Congratulations to the 2014 Tarion Awards of Excellence recipients. These builders demonstrate that excellent customer service can be an asset to your business and will have a lasting effect on home buyers.”

About Fusion Homes

Fusion Homes was established in 1999 by Lee Piccoli to create a new home builder company that would offer the highest level of customer service, fresh designs, premium quality features and finishes, underscored by an abiding commitment to integrity. Today, more than 1,000 families live in a Fusion-built home in one of the company’s landmark communities across Southwestern Ontario. Fusion is currently building in Guelph, Kitchener, Waterloo, Tillsonburg and London. Coming soon to Guelph is a new urban village in the heart of downtown. In the history of the company, Fusion Homes has never missed a closing date. For more information, visit fusionhomes.com.

About Tarion Warranty Corporation

Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders pursuant to provincial legislation. This statute requires new home builders to provide purchasers with warranty coverage that is guaranteed by Tarion.  Tarion also establishes minimum time standards for after-sales service and adjudicates issues between homeowners and builders.  As of the end of 2012, more than 381,000 homes in Ontario were protected under warranty. For more information, visit tarion.com.


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