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Customer Service Manager

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To be successful at Fusion Homes, you must have an agile intellect, a practical mindset, the ability to take initiative, and a great sense of humour! As a Customer Service Manager, reporting to the VP of Sales, Client Services, and Information Technology, there will never be a dull moment in your day. The Customer Service Manager owns the continued delivery of best-in-class customer experience by (a) building strong & scale-able systems and process; and (b) driving the stellar performance of our customer service team. 

    • Inspiring Work. Be part of a vision that continuously raises the bar when it comes to quality, customer service and workplace culture! We truly believe that we can make a positive impact in our homeowners’ lives and we back it up by offering a unique sales process that ensures an exceptional experience from start to finish. We are a driven team that is customer centric, and we need the rare few who can truly help us bring this to life.
    • Learning & Growth Potential. Willingness to learn and a desire to have fun will help you achieve new career heights alongside a best in class team of peers. Our growing company offers tremendous growth potential for ambitious and talented individuals who are able to demonstrate success in a high performance work environment.

For further details regarding our team, values and corporate culture please visit: http://www.fusionhomes.com/careers/

 

Responsibilities will include:

• Ownership of day-to-day customer service operations, (including: strong execution of strategic plan and department KPIs;  effective resource planning to maximize productivity;  interesting and effective reporting, and savvy handling of client escalations)
• Manage a team of direct reports (attract, hire, retain, and develop talented and passionate customer service representatives ; continuously assess and develop our team’s skillset in order to optimize performance)
• Implement strong onboarding and training programs to continually raise the bar for customer service performance
• Evolve and scale department processes and systems to maintain superior customer service delivery through rapid growth of business

 

Key Qualifications

• A genuine alignment with our corporate vision and values
• University or College degree + 5 years’ work experience in a high-performance, client   focused culture (min. 2 yrs at the manager level is required)
• Demonstrated experience building or scaling award-winning customer service systems and processes
• A proven track record of leading change and improvement in a growth environment
• Outstanding communication and interpersonal skills
• A well-rounded and resilient individual, who brings a positive, upbeat energy and will contribute to our high performing culture!

Interested?

      • Apply online, by e-mail: humanresources3@fusionhomes.com
      • Address subject line as follows: (position)(surname)(given name)

We thank all applicants in advance for their interest. Only those who offer the specific combination of experience and credentials most suitable to our requirements will be contacted.

Fusion Homes welcomes and encourage applications from candidates with disabilities.  We are committed to providing accommodations, on request, for candidates taking part in all aspects of the selection process. 

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What our team says...

“I think Fusion Homes is a fantastic company and I feel privileged to be part of such a great team”
- Chris



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