Fusion Homes Captures Coveted Tarion Award For Customer Service Excellence an Unprecedented Sixth Time

Fusion Homes Captures Coveted Tarion Award For Customer Service Excellence an Unprecedented Sixth Time

GUELPH, ON, APRIL 20, 2015 – Fusion Homes has, for the sixth time, been named Ontario Builder of the Year in the Large Volume Builder category (more than 100 possessions per year) by Tarion Warranty Corporation. The Tarion Awards of Excellence recognize Ontario new home builders based solely on their customer service delivery. Fusion is the only builder to capture this coveted award six times in the low-rise division.

“Being entrusted with someone’s home is an immense honour and comes with a responsibility to live up to the trust being placed upon you,” says Lee Piccoli, Fusion Homes’ Chief Executive Officer. “At Fusion Homes, we ensure that this trust forms the basis for a lifelong relationship. We put our homeowners at ease by always maintaining complete transparency, involving them throughout the process, and making certain that they are fully informed and never surprised. We follow through on all of our promises, including our commitment to never miss a closing date. As a team, we commit ourselves each day to self-improvement and to exceeding expectations in order to ensure that the Fusion Homes experience is one rooted in excellence and integrity and that our homeowners’ trust has been well-placed,” Piccoli says.

Fusion holds the distinction of being an eight-time finalist. In addition to this year’s win, the company was honoured with the Tarion Award of Excellence in 2008, 2010, 2012, 2013 and 2014 and was also a finalist in 2005 and 2011.

The awards are based on the results of a comprehensive survey sent to more than 49,000 Ontario homeowners who took possession of a new home between October 1, 2013 and September 30, 2014. Almost 7,900 survey responses were received, representing 16 percent of consumers who bought a new home in Ontario during that time.  The results were tabulated by Crunch Research in partnership with Harris Decima.

Survey questions covered every stage of the homeowner-builder relationship beginning with the signing of the agreement of purchase and sale, through construction, pre-delivery inspection, and after-sales service.

“A home builder’s job isn’t complete just because the last tile has been laid. The Tarion Awards of Excellence recipients recognize the positive impact of exceptional customer service long after they’ve handed over the keys,” said Howard Bogach, Tarion President and CEO of Tarion Warranty Corporation. “Congratulations to all the finalists and recipients for supporting Ontario’s new home buyers from start to finish, and raising the bar in the new homeownership experience.”

About Tarion Warranty Corporation

Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders pursuant to provincial legislation. This statute requires new home builders to provide purchasers with warranty coverage that is guaranteed by Tarion.  Tarion also establishes minimum time standards for after-sales service and adjudicates issues between homeowners and builders. For more information, visit www.tarion.com.

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