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“I wanted to thank Fusion … for the prompt response to the deck issue …. The company that was used to rectify the situation …was most efficient, friendly, and helpful, but the fact that Fusion stepped-up to the responsibility reinforced my commitment to continue to tell people how satisfied I have been with this builder. I love my home and thank all of you at Fusion for continuing to make my first home-buying/building experience a positive one.”

“I wanted to let you know that we are extremely pleased with the work that was done on our steps into the garage. It is exactly what we needed. We both feel more secure when going down the steps. I was particularly concerned for my wife as she is not always steady on her feet. It is this kind of customer orientation that has impressed me with Fusion Homes and I would definitely recommend Fusion to anyone and would be happy to provide a reference to future buyers.”letter12

“Dear Mr. Lee Piccoli, We realize this is long overdue, but we felt it necessary, nonetheless, to express our extreme gratitude and appreciation for the efforts of Michelle, Adam and Derek on our moving date (December 20, 2013). On that date, because our basement was finished, Bell would not have been able to hook up our Fibe TV. One panicked call to Michelle and within minutes, Adam and Derek were here to work with Bell to find a solution. If I recall correctly, on that day Fusion Homes was getting ready to shut down for the Christmas holidays. This was an outstanding example of the superior service your employees provide your home buyers, going above and beyond the call of duty. We want to ensure you are aware of their great work and our satisfaction.”

“Customer Service in general has been excellent – Michele and all the guys are amazing. Response is very fast. Nothing that we bring forward ever sits on the back burner and we always feel like we are in great care. We have built with another builder in the past and Fusion Homes is a million times better – this has been a dream. We have already and will continue to recommend Fusion Homes to friends and family.”

“Very happy with the house and very happy with the price – value is unbelievable and we feel Fusion definitely could have got more for our home. Tuula is very nice – offers for us to come over for a glass of wine, just amazing! Steve is very nice and straight forward – I like that. Our street grass is already going down when all the Rockmount homes around us have been a full year without and don’t even know when it is coming – unbelievable. My wife works in customer service … and she would come to work with your team in a heartbeat.”

“Once again we are most impressed!! Jeff has done an outstanding job of addressing and correcting all issues we noted…and many more…. As if you are unaware, we are thrilled with Fusion Homes.Take care.” P.S. Yesterday, we neglected to mention that Brett is very friendly, knowledgeable and loves his job. A fine representative of Fusion Homes.”

letter1-new“Just wanted to say thanks to all the trades, etc. who came on Tuesday and Wednesday. Everything works and looks great. Dale especially did a super job. Some of the work he did looked like it was meant for two men, but he did it on his own, always cleaning up after himself. Also, the shelf he fixed in our walk-in closet looks very strong now. I’m sure we could do much more than hang clothes there… I also appreciated how respectful and patient he was with me. I’d say he’s a keeper. Could you please make sure his superiors know that we were very pleased with his work.”

“Fusion went way over and above on 30 day and walk thru – we are so happy with our home and the treatment we have received. I really have no complaints, but you are asking for feedback on improvements. I have a buddy who purchased with Fusion and is also so happy with nothing but good things to say. A co-worker referred me as well. It was very important to me that I build with someone who I could trust and have two people speak so highly of you I knew was a good sign.”

“Customer service really wonderful – Amy is so nice and helpful! I am trying to convince my brother to purchase the lot beside ours.”

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